The in-game store is not working
Modified on: Thu, 29 Jun, 2023 at 2:57 PM
You can use the in-game store on all of our mobile games to purchase additional content like heroes, towers, or defense units.
If you're unable to find the store, or if you're unable to purchase items on the Store, please check the troubleshooting steps below.
If you have an Apple Arcade or Google Play Pass subscription
These subscriptions have do not include a Store, as all in-game content is unlocked through story progression.
Make sure that you have a strong internet connection
You may be unable to access the in-game store if your internet connection is slow or unstable.
Features that rely on having internet access may work better if you can connect to a Wi-Fi network with good signal strength. If you don’t have access to Wi-Fi, make sure you have a good enough signal for a mobile data connection instead.
If the issue persists
Please send a ticket to our Support Team. Let us know if you're able to see the store prices and what happens when you attempt to make a purchase. Also, make sure to include screenshots, as that will help us understand your situation much more easily!
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