If the Play Store prompts you to purchase the game and you've already bought it, it's likely you may have logged into a different account. You can switch Google accounts on the Google Play Store app by following the steps below:
If you're not sure which account you used, you can simply check your purchase history by following the steps below:
- On your mobile device, open the Play Store .
- At the top right, tap your profile icon.
- Tap Payments & subscriptions Budget & history.
- Tap Purchase history.
You may have trouble downloading apps if your device has less than 1GB of free storage available, as low storage prevents the download and installation of apps on most devices.
You can check your free storage by going to Settings, then About Device or About This Phone, and then tapping Storage.
If your phone has less than 1GB of free storage, try deleting unused apps or backing up photos to the cloud and then try downloading the game again.
Repeat these steps for Google Play Services as well.
If these steps didn't help, you can try restarting your device by pressing and holding the power button and selecting restart on the screen that shows up.
Countries or territories under economic sanctions
Because our games are only distributed through official channels, if you live in a country or territory currently under economic sanctions, you may face difficulties when trying to purchase new content or access previously purchased content, as all digital stores must comply with all active economic sanctions.
We understand this may be inconvenient but, because this is a legal restriction, we're unfortunately unable to provide any assistance until the situation changes.