Problem


The following message appears on the screen when launching the game: 
"Unable to create OpenGL window. This program requires a graphics card and video drivers which support OpenGL 2.1 or OpenGL ES 2. SDL window creation error: Could not initialize OpenGL/GLES library."



Causes


  • There is a problem with the GPU OpenGL drivers.
  • The version supported by the current OpenGL drivers is below 2.1.
  • The hardware does not support OpenGL.


Solutions


  • Install the latest drivers from the GPU manufacturer.
  • Check the driver supports OpenGL 2.1 or later. See OpenGL drivers troubleshooting
  • Upgrade your hardware with a compatible GPU.


Need help?
Please send a ticket to our Support Team. Let us know the steps you've already taken, and we'll look into it!