If you want a refund because of a technical issue you're having, send a ticket to our Support Team. We would love to help you! If you want to continue with the refund, follow these steps:

Request a refund for recent purchases

Valve will issue a refund for any reason, within two weeks of purchase and with less than two hours of playtime. You can read all their refund policy on their website.

  • Send a request via help.steampowered.com
  • You will be issued a full refund of your purchase within a week of approval

If you need anything else

Please feel free to to contact us directly. We'll get back to you right away!